Contractor Compliance Guide

As a SiteConnect AI contractor, you're responsible for ensuring your use of customer data complies with applicable laws. This guide covers the key regulations affecting lead capture and customer communication. **Your Responsibilities:** - Collect customer data legally and ethically - Obtain proper consent before contacting customers - Protect customer privacy and data security - Honor opt-out and unsubscribe requests - Maintain accurate records - Respond to customer data requests **Key Regulations:** - CCPA/CPRA (California) - TCPA (Telemarketing) - CAN-SPAM (Email Marketing) - State Privacy Laws (Virginia, Colorado, Connecticut, Texas) - GDPR (if serving EU customers) **Penalties for Non-Compliance:** - CCPA: Up to $7,500 per violation - TCPA: $500-$1,500 per violation (can be class action) - CAN-SPAM: Up to $43,280 per violation - State laws: Similar penalties